A PROUD HISTORY
 Curtis Hathaway started this company in 1981 with a dedication to providing quality, name-brand products with dependable service during and after the sale. From one delivery truck and three employees, as well as a foundation of loyal customers, Hathaway has experienced exceptional growth and welcomes the opportunity to work with you. Our valued employees represent the integrity and professionalism you deserve. The Hathaway ethic pioneered in 1981 is our promise today for a value-added approach in serving you.
WHY CHOOSE HATHAWAY AS YOUR PARTNER?
To earn the loyalty and support of our customers, we solve problems and plan in order to avoid surprises. First, Hathaway listens. Secondly, we work to create innovative solutions specifically for your production process, packaging applications, and maintenance requirements. Hathaway believes products are developed to integrate with each other and should be promoted to our customers with a system approach. Hathaway's knowledgeable representatives consult with your staff, and at times with our mill specialists, to develop a strategic approach to satisfy your specific company needs. This closed-loop evaluation creates a comfort level for you, our customer.
PRODUCT INTRODUCTION
Hathaway represents industry leaders such as 3M, Kimberly Clark, Sealed-Air Corporation, and Hillyard. These mills, in addition to multiple others, introduce a vast array of products each year. Hathaway evaluates these offerings and introduces products best suited for your specific needs. This reduces the sheer volume of products your purchasing staff needs to examine.
SALES REPRESENTATION
Hathaway's representatives are one of our customer's greatest assets. Assuming no two facilities have the same needs, our representatives advise you on the best products and procedures needed to achieve the results you desire. At scheduled intervals, we reevaluate to insure that your standards are being met.
TECHNICAL SERVICE DEPARTMENT
Equipment, both packaging and maintenance, is a growing percentage of our sales base. In order to receive initial equipment orders as well as repeat ones, a company has to be able to support the equipment after the sale. Hathaway's Technical Service Department recognizes this important fact and strives to keep our customer's equipment running efficiently. Our outside service personnel work closely with our sales representatives to present the appropriate unit for your unique application. At delivery, the unit is set-up or installed by our well-trained personnel and your operators are trained. This service is included in the price of the unit. After the sale, Technical Service can provide ongoing service by offering warranty work, repairs, or additional training, all at a competitive hourly rate.
DELIVERY
Hathaway further enhances the value of each product with an order processing and customer service department that uses a state-of-the-art computer system to fill orders quickly and accurately. Our goal is to always be prepared to ship your order just in time to meet your needs.
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